Orders
How do I place an order on your website?
To place an order, simply select the product you wish to purchase, choose the desired quantity, and add it to your cart. Then proceed to checkout, where you can enter your shipping and payment information.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure online payment options, including AfterPay.
How long does it take for my order to arrive?
All orders received before 12pm will be shipped same day
Expected delivery times are:
Standard 3-5 business days
Express 1-3 business days
Via AusPost (shipping times are estimate only, Birdie Mafia are not liable for factors outside of our control)
How do I track my order?
You will receive a tracking number by email once your order has been shipped. You can use this number to track the status of your shipment on our order tracking page.
What is your Return Policy?
At Birdie Mafia customer satisfaction is our top priority if you are not 100% happy with your purchase we offer a 30 day money back guarantee.
*Hats must be in original unworn condition (unless faulty)
Return shipping costs are responsibility of purchaser (if item found to be faulty shipping costs will be inc in refund)
Full Details can be found in the refund policy
Shipping
How much does shipping cost?
All orders over $130 eligible for free shipping
$14.95 standard flat rate (3-5 days)
$18.95 express shipping (1-3 days)
Can I change the shipping address for my order after it has been placed?
If you need to change the shipping address for your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made after the order has been processed.